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Customer Experience & Service Excellence

Create Exceptional Client Experiences That Build Loyalty

Empower your frontline team with the communication, service, and retail skills needed to deliver memorable client experiences and drive business growth.

Course Overview

This training programme equips spa professionals with the customer service skills required to exceed client expectations. Participants learn how to communicate effectively, handle challenging situations professionally, and increase revenue through excellent service and retail techniques.

Course at a Glance

  • Duration: 1–2 Days
  • Target Audience: Frontline Spa Staff
  • Delivery: On-site or at Dermal Training Institute
  • Certificate: Certificate of Completion

What You'll Learn

  • Client Consultation & Professional Etiquette
  • Effective Communication Skills
  • Upselling & Retail Strategies
  • Handling Difficult Clients
  • Building Customer Loyalty & Retention

Learning Outcomes

By the end of the training, participants will be able to:

  • Deliver outstanding customer service.
  • Build stronger relationships with clients.
  • Handle complaints professionally and confidently.
  • Increase retail sales through effective recommendations.
  • Enhance client satisfaction and loyalty.

Pricing: KES 8,000–12,000 per staff member

Pricing may vary depending on the number of participants and training location.

Elevate Your Spa's Customer Experience

Invest in your frontline team and create exceptional service experiences that keep clients coming back.